Terms of Service

1. Acceptance of Terms

By accessing or using InstantBridge ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service. These Terms constitute a legally binding agreement between you and InstantBridge.

2. Service Description

InstantBridge provides real-time phone translation services powered by AI technology. Our Service allows users to:

• Conduct phone conversations with real-time translation between multiple languages
• Verify phone numbers for use with the translation service
• Manage translation sessions and call history
• Access various subscription tiers with different usage limits

3. User Accounts

3.1 Account Creation

To use InstantBridge, you must create an account by providing:

• Valid email address
• Secure password
• Accurate personal information

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify us immediately of any unauthorized use.

3.3 Account Requirements

• You must be at least 13 years old to use InstantBridge
• You must provide truthful and accurate information
• One person or entity may not maintain more than one free account
• You may not share your account with others

4. Phone Number Verification and SMS Services

4.1 Verification Requirement

To use translation services, you must verify ownership of phone numbers by receiving and confirming verification codes sent via SMS.

4.2 SMS Consent

By providing your phone number and requesting a verification code, you:

• Expressly consent to receive SMS messages from InstantBridge
• Acknowledge that message and data rates may apply
• Understand that SMS messages are sent only for verification purposes
• Agree that all messages are transactional and user-initiated

4.3 Opt-Out Rights

You may opt-out of SMS messages at any time by replying STOP to any verification message. For help, reply HELP. Opting out may limit your ability to verify new phone numbers.

4.4 Phone Number Limits

The number of phone numbers you can verify depends on your subscription tier. You may not verify phone numbers that you do not own or have authorization to use.

5. Subscription and Payments

5.1 Subscription Plans

InstantBridge offers various subscription tiers:

• Trial: Limited minutes and features for new users
• Starter: Basic plan with monthly minute allocation
• Professional: Enhanced features and higher usage limits
• Enterprise: Unlimited usage with premium support

5.2 Billing

• Subscriptions are billed monthly in advance
• Payments are processed securely through Stripe
• All fees are non-refundable except as required by law
• Overage charges apply if you exceed your plan's minute allocation

5.3 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of the paid period.

6. Acceptable Use

6.1 Prohibited Activities

You agree NOT to:

• Use the Service for any illegal purpose or in violation of any laws
• Violate the rights of others, including intellectual property rights
• Upload or transmit viruses, malware, or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service or servers
• Use the Service for spam, harassment, or abusive communications
• Impersonate others or misrepresent your affiliation
• Reverse engineer or attempt to extract source code
• Resell or redistribute the Service without authorization

6.2 Content Standards

You are responsible for all content transmitted through your account. Content must not be illegal, offensive, threatening, defamatory, or violate any third-party rights.

7. Translation Services

7.1 Service Quality

We use AI-powered translation technology to provide real-time translations. While we strive for accuracy, translations may contain errors or inaccuracies. We do not guarantee perfect translation quality.

7.2 No Professional Advice

InstantBridge is not intended for medical, legal, financial, or other professional interpretations where accuracy is critical. Do not rely solely on our translations for professional or critical communications.

7.3 Service Availability

We aim for 99.9% uptime but cannot guarantee uninterrupted service. We may suspend service temporarily for maintenance, updates, or technical issues.

8. Privacy and Data

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Intellectual Property

9.1 Our Rights

InstantBridge and all related technology, software, features, and content are owned by us or our licensors. All rights not expressly granted are reserved.

9.2 Your License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal or internal business use in accordance with these Terms.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING:

• MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT OF THIRD-PARTY RIGHTS
• ACCURACY, COMPLETENESS, OR RELIABILITY OF TRANSLATIONS
• UNINTERRUPTED OR ERROR-FREE SERVICE
• SECURITY OR VIRUS-FREE OPERATION

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INSTANTBRIDGE SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR USE
• DAMAGES RESULTING FROM TRANSLATION ERRORS OR INACCURACIES
• DAMAGES EXCEEDING THE AMOUNT YOU PAID IN THE PAST 12 MONTHS

12. Indemnification

You agree to indemnify and hold harmless InstantBridge from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or violation of any third-party rights.

13. Termination

13.1 By You

You may terminate your account at any time by contacting support or through your account settings.

13.2 By Us

We may suspend or terminate your account immediately if:

• You violate these Terms or our policies
• Your account is involved in fraudulent or illegal activity
• Required by law or legal process
• We discontinue the Service (with reasonable notice)

13.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. We may delete your data in accordance with our data retention policies.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or through the Service. Continued use after changes constitutes acceptance of the modified Terms.

15. Governing Law and Disputes

15.1 Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

15.2 Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, except that either party may seek injunctive relief in court.

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and InstantBridge.

16.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force.

16.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

16.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

17. Contact Information

For questions about these Terms, please contact us:

• Email: support@instantbridge.ai
• Website: https://www.instantbridge.ai