Privacy Policy

1. Introduction

Welcome to InstantBridge. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real-time phone translation service.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, and password when you create an account
• Phone Numbers: Phone numbers you add to your account for verification and translation services
• Payment Information: Billing details processed securely through our payment processor (Stripe)

2.2 Usage Data

• Call records (date, time, duration, languages used)
• Translation session data (for quality improvement)
• Service usage metrics and analytics
• Device information and IP addresses

3. SMS Communications

3.1 Phone Number Verification

When you add a phone number to your InstantBridge account, we collect and use that phone number to:

• Send one-time verification codes (6-digit OTP) via SMS
• Confirm phone number ownership before enabling translation services
• Ensure secure access to your account

3.2 Consent

By providing your phone number and clicking "Send Verification Code", you expressly consent to receive SMS messages from InstantBridge containing verification codes. You understand that:

• SMS messages are sent only for phone number verification purposes
• All messages are transactional and user-initiated
• Message and data rates may apply based on your mobile carrier's plan
• You can opt-out at any time by replying STOP to any SMS

3.3 Opt-Out

To stop receiving SMS messages from InstantBridge, reply STOP to any verification message. For help, reply HELP. Note that opting out may prevent you from verifying new phone numbers on your account.

3.4 Mobile Information Protection

We do not share your mobile phone number with third parties or affiliates for marketing or promotional purposes. Your phone number is used solely for account verification and providing our translation services. We will never sell, rent, or share your mobile information for advertising or marketing campaigns.

4. How We Use Your Information

We use the collected information for:

• Service Delivery: Providing real-time translation services and phone number verification
• Account Management: Creating and maintaining your account, processing payments
• Communication: Sending verification codes, service updates, and account notifications
• Improvement: Analyzing usage patterns to improve translation quality and user experience
• Security: Detecting and preventing fraud, abuse, and security incidents
• Legal Compliance: Complying with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell your personal information. We do not share your mobile phone number with third parties or affiliates for marketing or promotional purposes.

We may share your information only in the following limited circumstances:

• Service Providers: Twilio (phone/SMS services), OpenAI (translation AI), Stripe (payment processing) - only for providing our core services to you
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

Important: Your mobile phone number is never used for marketing purposes or shared with advertisers. It is used exclusively for account verification and service delivery.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as:

• Your account remains active
• Needed to provide services you have requested
• Required by law or for legitimate business purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from SMS messages by replying STOP
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at support@instantbridge.ai

9. Children's Privacy

InstantBridge is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of InstantBridge after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: support@instantbridge.ai
• Website: https://www.instantbridge.ai